Refund policy

Last Updated: June, 2026

At Pull Empire, customer satisfaction is our priority. We are committed to providing premium sealed hobby boxes and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The product must remain sealed in its original manufacturer packaging.
  • All original labels, protective wrapping, and accessories must be included.
  • The item must not show signs of opening, damage caused by the customer, or any modification.

For security and fairness to all collectors, opened trading card products, including hobby boxes, booster boxes, packs, Elite Trainer Boxes, and similar sealed collectibles, cannot be returned once the factory seal has been broken.

2. How to Start a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

Contact Information:

Email: contactsupport@PullEmpire.shop
Return Address: 300 NW 3rd St, Corvallis, OR 97330, United States

Please include:

  • Your full name.
  • Your order number.
  • The product(s) you wish to return.
  • The reason for your return.
  • Photos of the item if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions for completing your return.

3. Damaged, Defective, or Incorrect Items

We carefully inspect and package every order before shipment. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide clear photos of the issue and your order details so we can evaluate the situation and arrange an appropriate solution, such as a replacement, store credit, or refund when applicable.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged during transit, or defective.

We recommend using a trackable shipping service and keeping proof of shipment, as Pull Empire cannot guarantee receipt of returned packages that are lost during transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or a confirmed issue with the product.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or unsealed trading card products.
  • Products that have been damaged due to misuse, mishandling, or improper storage.
  • Items returned without their original packaging.
  • Products marked as final sale or non-returnable at the time of purchase.

7. Order Cancellation

Orders may be canceled before they are processed for shipment. Once an order has been packed or shipped, it may no longer be eligible for cancellation and must follow the standard return process after delivery.

8. Refund Exceptions

Pull Empire reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy, including returns that show evidence of use, tampering, or removed factory seals.

9. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with your order, please contact us:

Pull Empire Customer Support
Email: contactsupport@PullEmpire.shop
Address: 300 NW 3rd St, Corvallis, OR 97330, United States

We are always happy to assist you and ensure that your experience with Pull Empire is enjoyable, secure, and reliable.