Shipping policy
Last Updated: June, 2026
Thank you for shopping with Pull Empire. We are committed to delivering your hobby boxes safely, quickly, and reliably across the United States.
This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be slightly delayed. In such cases, we will notify you by email.
2. Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
- United States: 3–5 business days
Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, holidays, or other unforeseen delays.
3. Shipping Methods
We work with trusted shipping carriers to ensure your products arrive safely and securely. The shipping method is selected based on your location and order size.
All orders include tracking information so you can monitor your shipment at any time.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Tracking number
- Carrier information
- Estimated delivery date
Tracking information may take up to 24–48 hours to update after shipment.
5. Shipping Rates
We are pleased to offer free shipping on all orders within the United States unless otherwise stated during promotions or special conditions.
6. Delivery Issues
If your package is delayed, lost, or marked as delivered but not received, please contact our support team as soon as possible.
We will work with the shipping carrier to investigate and resolve the issue.
Please note:
- Pull Empire is not responsible for delays caused by shipping carriers once the package has been dispatched.
- Incorrect or incomplete shipping addresses may result in delivery delays or failed delivery.
7. Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that all shipping information is accurate at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately at contactsupport@PullEmpire.shop.
8. Lost or Stolen Packages
Pull Empire is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your tracking shows delivery but you have not received your package, please check with your local carrier or contact us for assistance.
9. International Shipping
Currently, Pull Empire only ships within the United States. We do not offer international shipping at this time.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Pull Empire Customer Support
Email: contactsupport@PullEmpire.shop
Address: 300 NW 3rd St, Corvallis, OR 97330, United States
Website: PullEmpire.shop
We appreciate your trust in Pull Empire and are dedicated to providing a smooth and reliable shipping experience for every collector.